Return Policy

Our Return Guidelines

1. Return Request

If you wish to return an item for reasons other than a product defect or our error, you may request a return within 7 days of receiving your order. In such cases, the customer is responsible for the return shipping costs.

If the item you receive is defective, damaged, incorrect, of poor quality, or significantly different from its description, please contact us within 30 days of delivery. We will provide an appropriate solution, which may include a replacement, a full refund, or reimbursement of reasonable return shipping costs, where applicable.

2. Return Requirements

To qualify for a return, products must:

  • Be returned in their original condition.
  • Include the original packaging, labels, and accessories, if applicable.
  • Show no signs of excessive wear, misuse, damage, or alteration.
  • Be suitable for resale.

For Aromatherapy Candles and Fragrances, products should be returned unused and in their original packaging. Due to the nature of fragrance products, opened, used, burned, or substantially consumed products may not be eligible for return unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

Return shipping costs may vary depending on your location and the shipping carrier you choose.

3. Refund Processing

After we receive and inspect your returned package, approved refunds will be processed within 3–5 business days.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

Refunds will generally be issued to the original payment method used to complete the purchase, unless otherwise required by applicable law or agreed upon by both parties.

4. Orders Marked as Delivered but Not Received

If your tracking information indicates that your package has been delivered but you have not received it, please contact us within 24 hours after the delivery status has been updated.

After verification, we will work with the shipping carrier to determine the most appropriate resolution, which may include a replacement shipment or a refund where applicable.

Customers are encouraged to first check with household members, neighbors, building management, mailrooms, or other designated delivery locations before contacting us regarding a package marked as delivered.

5. Exceptional Cases

  • If a customer refuses delivery, refunds can only be processed after the returned package has been received and inspected by us.
  • Original shipping charges are non-refundable unless the return is the result of our error, a defective product, or otherwise required by applicable law.
  • Returns sent without prior authorization may be refused, and any related costs will remain the customer’s responsibility.
  • We reserve the right to refuse returns involving excessive use, intentional damage, misuse, fraudulent claims, or any violation of this Return Policy.
  • Opened, used, burned, or substantially consumed Aromatherapy Candles and Fragrances may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise eligible under applicable law.

Refund Request Procedure

Before returning any item, please contact our customer support team by email.

Please include the following information:

  • Full Name
  • Shipping Address
  • Email Address
  • Product Name
  • Order Number
  • Description of the issue
  • Photos showing any damage or defects, if applicable

Once we receive your request, our support team will review the information and provide detailed return instructions.

Please do not send products to the return address without receiving return instructions or authorization from our customer support team. This helps ensure that your return can be properly identified and processed.

Customer Service Information

Customer Service Email: [email protected]

Company Name: Synvara INC

Return Address: 12741 E Caley Ave Ste 126, Centennial, CO 80111, United States